Charter Values
The ten key areas of volunteer management listed on the Charter were identified by the Greater London network of Volunteer Centres working in collaboration with the Experts in Volunteering team; the Charter was launched in December 2009. Some Volunteer Centres are already incorporating the Charter, and its accompanying Health Check, into their work with volunteer involving organisations.
We are happy for you to use the Charter in their work - we would very much like to hear what you're doing, and how the Charter is meeting your needs. Contact us at expertsinvolunteering@glv.org.uk
Equality and Diversity
Volunteering is open to all; volunteers are treated with fairness.
Expenses
Travel, and any other agreed, out of pocket expenses are reimbursed.
Induction
Volunteers are introduced to the work and ethos of the organisation.
Organisational Involvement
Volunteers have influence and an informed voice on organisational issues.
Personal Development
Identified needs are met by relevant training and development opportunities.
Recruitment process
Recruitment procedures are fair, efficient and consistent.
Resolving difficulties
Volunteers are aware of how to raise a concern, and how it will be handled.
Reward and Recognition
The organisation expresses its appreciation of the volunteers’ contribution.
Safe Volunteering Environment
The physical and emotional risks of volunteering are identified, minimised, and covered by adequate insurance.
Support
A named supervisor ensures ongoing support appropriate to need.
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The Charter has been endorsed by the Mayor of London, Boris Johnson:
"I welcome the London Volunteer Management Charter as an exciting initiative that will continue to improve volunteering experiences in our capital. Every hour donated by volunteers helps make London a more civilised and pleasant place in which to work, visit and live. Earlier this year we launched our volunteering website where there is an abundance of volunteering opportunities. I would urge more people to get out there and give it a go."
Sean Cobley, Chair, Association of Volunteer Managers on charter:
“The Association of Volunteer Managers really welcome initiatives such as GLV's Charter of Good Practice which promote good volunteer management, and help to highlight that volunteer involvement needs to be planned and resourced properly.”