Resources
To support organisations aspiring to the London Volunteer Management Charter.
The list below highlights the ten aspirational points of London's Volunteer Management Charter, please click on the relevant title to be taken to resources in that subject.
Please note: the Resources page is constantly developing.
1. Equality and Diversity
2. Expenses
3. Induction
4. Organisational Involvement
5. Personal Development
6. Recruitment Process
7. Resolving Difficulties
8. Reward and Recognition
9. Safe Volunteering Environment
10. Support
General support for Volunteer Managers
Useful websites of Infrastructure Organisations
1.Equality and Diversity
Volunteering is open to all; volunteers are treated with fairness
Arts Council, Action for Access: a practical resource pack aimed at arts organisations wishing to make their activities more accessible to disabled people.
Arts Council, Respond: A practical resource for developing a race equality action plan.
Chartered Institute of Personnel and Development,
To Download a Diversity Calendar use the search box.
Church & Society (Liverpool) Faithfully Volunteering. A good Practice guide for faith communities and faith inspired projects involved in volunteering and for volunteer centres and councils of voluntary service who work with them.
DABD, Equal Opportunities Policy
DeafPLUS, Equal Opportunities Policy
Guide to Improving Equality and Diversity
How do I create an Equal Opportunities Policy? Briefing from the Voluntary Arts Network
Diversity Works for London
Funded by London Development Agency. Free online resource, called the Gold Standard Diversity System
Greater London Volunteering Equal Opportunities Policy
Greater London Volunteering Equal Opportunities Statement
Government Equalities Office, Equality Act 2010: What do I need to know? Look for Link to "A summary Guide for voluntary and community sector service providers"
Ealing Equality & Diversity Toolkit
Involving LGBT Volunteers Toolkit Developed by Consortium of Lesbian, Gay, Bisexual and Transgendered voluntary and community organisations.
London Museums Hub Volunteer Training Bank, Disability Awareness
NCVO, Downloadable Guide "How to Manage Diversity"
National Centre for Diversity
Includes information on the Investors in Diversity Standard (IiD)
National Trust Diversity Booklet
Office for national statistics
Off the Streets and into Work, Gaining Experience, Giving Time, a report into homeless people's experiences of volunteering
OLMEC, Downloadable "Guide to Equality and Diversity in the Third Sector" from the publication section of their website. Includes Advice on Diversity Plans.
Sport England, Equality
Vision2Learn, online Equality and Diversity Training NCFE level 2
Volunteer Centre Hackney, Encouraging Equality and Diversity
Volunteer Centre Lewisham, Refugees & Asylum Seekers
Volunteer Centre Lewisham, Legible & accessible
Volunteer Centre, Westminster, Supported Volunteering, I volunteer
Volunteer Network Centre Newham, Let's Connect with Faith
2. Expenses
Travel and any other agreed, out of pocket expenses are reimbursed
Claiming Gift Aid on redirected Volunteer Expenses- HM Revenue &_Customs
HM Revenue & Customs PAYE and NICS rates and limits for 2010-11 including Mileage
Futureversity, Volunteers Expense Policy
GLV Volunteers' Expenses Policy
RedbridgeCVS Volunteers' Expenses Claim Form
Scouts, Expense Claim form
Toynbee Hall, Volunteers reimbursement Form and Procedure
Volunteer Centre Lewisham, Volunteering Expenses
3. Induction
Volunteers are introduced to the work and ethos of the organisation.
Activity and Handout: Setting Goals and a Sample Volunteer Plan, Volunteer Management Training. Rebecca Tully
Bright One, Member (Volunteer) Handbook
DeafPLUS Induction
ELHAP Volunteer Policy
Elizabeth Finn Care Volunteer Policy
Futureversity, Volunteer Handbook
Greater London Volunteering, Trustee Skills Audit Form
Kent Association for the Blind Volunteer Handbook
London Play, Trustee Induction
RSPB Induction, making it great
RSPB Volunteer Induction Checklist
GLV Volunteer Information Form
RedbridgeCVS Volunteer Induction Checklist
RedbridgeCVS Volunteer Handbook
SAVO, Trusteelearning a set of e-learning modules for Trustees and Managers
Scouts, Induction Checklist
Volunteer Centre Hackney, A Guide to writing a Volunteering Policy
Volunteer Centre Lewisham, Induction and Training for Volunteers
4. Organisational Involvement
Volunteers have influence and an informed voice on organisational issues.
Bright one - A volunteer run communications agency for the third sector, have volunteer profiles on their website
Barking & Dagenham- Gateway to the Games, Volunteer newsletters
Clinks, Volunteering Guides - Demonstrating Effectiveness
DABD, Volunteer Satisfaction Survey
DeafPlus, Volunteer Handbook
Developing a Volunteer Strategy, by CVS Northamptonshire
Example Exit Interview form designed by the Consortium of Lesbian, Gay, Bisexual and Transgendered Voluntary and Community Organisations.
Example Volunteer Exit Form shared by the TASHA Foundation
Mind Enfield, Measuring Volunteers Personal impact
RedbridgeCVS Volunteer Exit Form
Richard House Hospice, Volunteer Impact Survey
Scouts, Quarterly Review
Trades Union Congress (TUC) and Volunteering England have produced a joint Charter for Strengthening Relations Between Paid Staff and Volunteers.
5. Personal Development
Identified needs are met by relevant training and development opportunities
Equality and Diversity Uk, Teaching and learning Activity packs
The Art of Crazy Paving- This Volunteer England Resource looks at how how volunteering can make a positive impact on a volunteers personal and professional development and is a great resource for volunteer managers and volunteers alike.
Futureversity, Accreditation Booklet for their Peer Mentors
Running Sports, Retention
Training Needs Analysis, Skills Third Sector
Vision2Learn, online Equality and Diversity Training NCFE level 2
Volunteer Centre Hounslow, Volunteer Learning Objectives
Volunteer Centre Kent, Volunteer Appraisal Template
Volunteer Centre Lewisham, Motivating Volunteers
Volunteer Centre Westminster, Personal Development Planning for Young People
Scouts, Quarterly Review
6.Recruitment Process
Recruitment procedures are fair, efficient and consistent
Activity and Handout: Avoiding Difficult Situations Through Strong Recruitment. , Volunteer Management Training. Rebecca Tully
Advertise one off events London Events Volunteering Calendar
Clinks' Volunteering Guides - Setting up a project
GLV Principles of Volunteering
GLV Volunteer Interest Form
GLV Volunteer Reference Request
GLV What is and what isn't Volunteering
Involving LGBT Volunteers - Case Studies
Off the Streets and into Work, Gaining Experience, Giving Time, a report into homeless people's experiences of volunteering
Job Centre Plus - Volunteering while receiving benefits
RNID, Recruiting and Supporting Volunteers who are Deaf or Hard of Hearing
Running Sports Volunteer Recruitment
Scope and Leonard Chesire, How to involve young people with disabilities as volunteers
Scouts, Interview Form
Volunteer Centre Hackney, Role Development
Volunteer Centre Lewisham, Describing Your Volunteer Opportunites
Volunteer Centre Lewisham, Volunteering and State Benefit
Volunteer Centre Westminster, Creating the volunteer role
7.Resolving Difficulties
Volunteers are aware of how to raise a concern, and how it will be handled
Activity and Handout: Avoiding Difficult Situations Through Strong Recruitment. Volunteer Management Training. Rebecca Tully
KCN, Volunteer Problem Solving Procedure
RedbridgeCVS Problem Solving Procedure
RSPB Addressing inappropriate behaviour
RSPB Addressing poor performance of a volunteer
Volunteer Complaints, I-Volunteer
8.Reward and Recognition
The organisation expresses its appreciation of the volunteers' contribution
Awards:
Justice Awards (organised by the Office for Criminal Justice Reform)
PNE Development, 2011 Volunteer Awards- Deadline 28th January
Queens Award for Voluntary Service
The Guardian Public Services Award
The League of Mercy invite voluntary organisations to nominate individuals who have shown dedication for 7+ years
Events/Celebrations:
London Student Volunteering Fortnight
Civil Service Benevolent Fund, benefits of volunteering video
Running Sports, Reward and Recognition
You Tube Video of The Renaissance London Museum Volunteer Awards 2009
Volunteer Centre Hackney, Reward and Recognition
Volunteer Centre Lambeth , Workshop brief on Reward & Recognition
Volunteer England, Good Practise Bank, Reward, Recognition and Retention
9. Safe Volunteering Environment
The physical and emotional risks of volunteering are identified, minimised, and covered by adequate insurance
An introduction to the Vetting and Barring Scheme, by Kate Bowgett AVM (This is on hold!)
A full definition of 'Vunerable Adult' can be found on the CRB website
For a list of umbrella bodies that do Criminal Record Bureau checks click here
Home Office Press release- Vetting and barring scheme on hold
HSE Risk Assesment and Policy Template
Insurance for volunteers VE Information Sheet
NSPCC Training - courses and resources for anyone working to safeguard children
Listings of Special Insurance Brokers and Policies available from Vol Resource website
Rebecca Tully & Volunteer Centre Tower Hamlets Support London’s Voluntary Sector Invest in Health at Work: Providing a healthy and supportive environment for volunteers
RedbridgeCVS Emergency contact form
Risk assessment for volunteers with disabilities, Ealing CVS
Running Sports, Health & Safety for Volunteers
Running Sports, Risk Assessments
Safe Network, Support with safeguarding for community groups
Volunteer Centre Lewisham, CRB Umbrella Bodies
Volunteer Centre Lewisham, Reference Request form
Volunteer Centre Lewisham, Risk Assessments
Volunteer Centre Lewisham, Volunteers and Insurance
Volunteer Centre Tower Hamlets, Insurance for Volunteers
10. Support
A named supervisor ensures ongoing support appropriate to need
Activity: Arranging day to day support and regular supervision. Volunteer Management Training. Rebecca Tully
Clinks' Volunteering Guides Managing Volunteers
Inclusive Volunteering: Encouraging & supporting disabled people to volunteer. GLV (Scope Supported) training Power Point.
Involving LGBT Volunteers Toolkit Developed by Consortium of Lesbian, Gay, Bisexual and Transgendered voluntary and community organisations.
London Museums Hub Volunteer Training Bank, Disability Awareness
Rebecca Tully & Volunteer Centre Tower Hamlets Support London’s Voluntary Sector Invest in Health at Work: Providing a healthy and supportive environment for volunteers
RedbridgeCVS Procedure for volunteer support and supervision meetings
RedbridgeCVS Volunteer Supervision Form
RNID, Recruiting and Supporting Volunteers who are Deaf or Hard of Hearing
Samaritans publication - Supporting the Mental Health of Young People
Scope and Leonard Chesire, How to involve young people with disabilities as volunteers
Sefton VC - Managing and Supporting Volunteers, Good Practice Guidelines
Trades Union Congress (TUC) and Volunteering England have produced a joint Charter for Strengthening Relations Between Paid Staff and Volunteers.
Volunteer Centre Westminster, Supporting young people into volunteering
Volunteer Centre Westminster, Youth Volunteering Project, Social Impact Report
Volunteering England list of Information sheets
General Support for Volunteer Managers
Action Learning Sets - Find out about a different style of peer to peer support download our power point presentation
Age UK - Funding Guidance for Volunteer Management ,May 2010
Clinks - Volunteering Guides- Quality Standards
Consortium of Lesbain, Gay, Bisexual and Transgendered voluntary and community organistions - Volunteering Guides and templates to download
Fundraising Health Check, a free, confidential diagnostic tool to help you understand the impact of the recession on your fundraising portfolio.
Futureversity, Good Practice Bank
Improvingsupport.org.uk a useful site with training, reports, guides. (Use search box - as difficult site to navigate)
Investing in Volunteers UK quality standard for all organisations who involve volunteers.
IVR Evidance Bank , One-stop source for volunteering research
Know How Non Profit, building expertise, sharing experience
Knowhow NonProfit, Study Zone Training Forums, and video tasters
National Occupational Standards, Volunteer Management
NCVO, Trustee Bank
OurSharedResources.org is a free service where those who work in the field of volunteer management will be able to add useful resources and others in the field will be able to access them.
Red Foundation is a social enterprise that supports and promotes social action and volunteerism.
Scouts, Financial Controls Policy
SAVO, Trusteelearning a set of e-learning modules for Trustees and Managers
Volunteer Centre Hackney The Investing in Volunteer Experience
Volunteer Centre Volunteering England list of Information sheets
VolResource, information for voluntary and community organisations
Useful Web Links of Infrastructure Organisations
Association of Chief Executives of Voluntary Organisations
ACEVO is the Association of Chief Executives of Voluntary Organisations and we are the leading voice for chief executives in the third sector. With over 2,000 members nationwide, we support, develop, connect and represent third sector leaders. We offer a variety of services to our members including; access to a wide range of professional publications, free helplines covering areas such as HR, fundraising, accountancy, and more.
Directory of Social Change
Directory of Social Change (DSC) is an independent charity with a vision of an independent voluntary sector at the heart of social change.
We achieve this by providing essential information and training to the voluntary sector to enable charities to achieve their mission.
Since we started in 1974, we have been running courses and publishing charity and voluntary sector books on fundraising, management, organisational and personal development, communication, finance and law.
The National Association for Voluntary and Community Action
NAVCA is the national voice of local third sector infrastructure in England. We aim to ensure communities are well served by the local third sector by supporting our members and their work with over 160,000 local groups and organisations.
National Council for Voluntary Organisations
NCVO (The National Council for Voluntary Organisations) is a registered charity (number 225922), a company limited by guarantee, number 198344 England,which gives voice and support to civil society.NCVO believes passionately in the voluntary and community sector. This is a sector with the power to transform the lives of people and communities for the better.
Voice4Change England
Voice4Change England is a national policy body dedicated to strengthening the BME Third Sector as a positive force for change. It provides a co-ordinated policy voice for BME groups and organisations and supports them to thrive.
Volunteering England
Volunteering England (VE) is the national volunteering development agency for England, committed to supporting, enabling and celebrating volunteering in all its diversity.
Disclaimer
These resources and links are intended to support organisations who have committed to the London Volunteer Management Charter. Any Legal advice regarding volunteer management should be sought appropriately.
GLV is unable to accept liability for any inconvenience arising as a consequence of using this material. If anyone queries any of the information above please let us know.
Register or Log in
If you have any resources you would be happy to share with other volunteer managers please email jennifer@glv.org.uk
Wanted List
- Diversity Action Plan
- ebulletins including Volunteers
- Examples of Volunteer Recruitment marketing
- Examples of how you involve and inform volunteers about organisational matters