Resources
To support organisations aspiring to the London Volunteer Management Charter.
The web links and example documents below relate to the ten aspirational points of London's Volunteer Management Charter.
Please note: the Resources page is constantly developing.
1.Equality and Diversity
Volunteering is open to all; volunteers are treated with fairness
Arts Council, Action for Access: a practical resource pack aimed at arts organisations wishing to make their activities more accessible to disbaled people.
Arts Council, Respond: A practical resource for developing a race equality action plan.
Chartered Institute of Personnel and Development,
To Download a Diversity Calendar use the search box.
How do I create an Equal Opportunities Policy? Briefing from the Voluntary Arts Network
Office for national statistics
Diversity Works for London
Funded by London Development Agency. Free online resource, called the Gold Standard Diversity System
Ealing Equality & Diversity Toolkit
Involving LGBT Volunteers Toolkit Developed by Consortium of Lesbain, Gay, Bisexual and Transgendered voluntary and community organisations.
London Museums Hub Volunteer Training Bank, Disability Awareness
NCVO, Downloadable Guide "How to Manage Diversity"
National Centre for Diversity
Includes information on the Investors in Diversity Standard (IiD)
Off the Streets and into Work, Gaining Experience, Giving Time, a report into homeless people's experiences of volunteering
OLMEC, Downloadable "Guide to Equality and Diversity in the Third Sector" from the publication section of their website. Includes Advice on Diversity Plans.
RedbridgeCVS Diversity Policy
Volunteer Centre Lewisham, Refugees & Asylum Seekers
Volunteer Centre Lewisham, Legible & accessible
Volunteer Network Centre Newham, Let's Connect with Faith
2. Expenses
Travel and any other agreed, out of pocket expenses are reimbursed
Claiming Gift Aid on redirected Volunteer Expenses- HM Revenue &_Customs
GLV Volunteers' Expenses Policy
RedbridgeCVS Volunteers' Expenses Claim Form
Toynbee Hall, Volunteers reimbursement Form and Procedure
Volunteer Centre Lewisham, Volunteering Expenses
3. Induction
Volunteers are introduced to the work and ethos of the organisation.
RSPB Induction, making it great
RSPB Volunteer Induction Checklist
GLV Volunteer Information Form
RedbridgeCVS Volunteer Induction Checklist
RedbridgeCVS Volunteer Handbook
Volunteer Centre Lewisham, Induction and Training for Volunteers
4. Organisational Involvement
Volunteers have influence and an informed voice on organisational issues.
Bright one - A volunteer run communications agency for the third sector, have volunteer profiles on their website
Clinks, Volunteering Guides - Demonstrating Effectiveness
Example Exit Interview form designed by the Consortium of Lesbian, Gay, Bisexual and Transgendered Voluntary and Community Organisations.
RedbridgeCVS Volunteer Exit Form
5. Personal Development
Identified needs are met by relevant training and development opportunities
Volunteer Centre Lewisham, Motivating Volunteers
Volunteer Centre Kent, Volunteer Appraisal Template
6.Recruitment Process
Recruitment procedures are fair, efficient and consistent
Advertise one off events London Events Volunteering Calendar
Clinks' Volunteering Guides - Setting up a project
GLV Principles of Volunteering
GLV What is and what isn't Volunteering
Involving LGBT Volunteers - Case Studies
Off the Streets and into Work, Gaining Experience, Giving Time, a report into homeless people's experiences of volunteering
Job Centre Plus - Volunteering while receiving benefits
RNID, Recruiting and Supporting Volunteers who are Deaf or Hard of Hearing
Volunteer Centre Lewisham, Describing Your Volunteer Opportunites
Volunteer Centre Lewisham, Volunteering and State Benefit
Writing Good Copy Training, Youth Net - creating clear volunteer role descriptions that are effective in recruitment
7.Resolving Difficulties
Volunteers are aware of how to raise a concern, and how it will be handled
RedbridgeCVS Problem Solving Procedure
RSPB Addressing inappropriate behaviour
RSPB Addressing poor performance of a volunteer
8.Reward and Recognition
The organisation expresses its appreciation of the volunteers' contribution
Awards:
Justice Awards (organised by the Office for Criminal Justice Reform)
Queens Award for Voluntary Service
The Guardian Public Services Award
The League of Mercy invite voluntary organisations to nominate individuals who have shown dedication for 7+ years
Events/Celebrations:
You Tube Video of The Renaissance London Museum Volunteer Awards 2009
Volunteering England list of information sheets
9. Safe Volunteering Environment
The physical and emotional risks of volunteering are identified, minimised, and covered by adequate insurance
Home Office presentation on the Vetting and Barring Scheme
An introduction to the Vetting and Barring Scheme, by Kate Bowgett AVM
A full definition of 'Vunerable Adult' can be found on the CRB website
For a list of umbrella bodies that do Criminal Record Bureau checks click here
HSE Risk Assesment and Policy Template
Insurance for volunteers VE Information Sheet
Listings of Special Insurance Brokers and Policies available from Vol Resource website
RedbridgeCVS Emergency contact form
Volunteer Centre Lewisham, CRB Umbrella Bodies
Volunteer Centre Lewisham, Reference Request form
Volunteer Centre Lewisham, Risk Assessments
Volunteer Centre Lewisham, Volunteers and Insurance
Volunteer Centre Tower Hamlets, Insurance for Volunteers
10. Support
A named supervisor ensures ongoing support appropriate to need
Clinks' Volunteering Guides Managing Volunteers
Inclusive Volunteering: Encouraging & supporting disabled people to volunteer. GLV (Scope Supported) training Power Point.
London Museums Hub Volunteer Training Bank, Disability Awareness
RedbridgeCVS Procedure for volunteer support and supervision meetings
RedbridgeCVS Volunteer Supervision Form
RNID, Recruiting and Supporting Volunteers who are Deaf or Hard of Hearing
Samaritans publication - Supporting the Mental Health of Young People
Sefton VC - Managing and Supporting Volunteers, Good Practice Guidelines
Volunteering England list of Information sheets
Involving LGBT Volunteers Toolkit Developed by Consortium of Lesbian, Gay, Bisexual and Transgendered voluntary and community organisations.
General
Age UK - Funding Guidance for Volunteer Management ,May 2010
Clinks - Volunteering Guides- Quality Standards
Consortium of Lesbain, Gay, Bisexual and Transgendered voluntary and community organistions - Volunteering Guides and templates to download
Improvingsupport.org.uk a useful site with training, reports, guides. (Use search box - as difficult site to navigate)
IVR Evidance Bank , One-stop source for volunteering research
Red Foundation is a social enterprise that supports and promotes social action and volunteerism.
Volunteering England Volunteer Management Portal
Volunteering England list of Information sheets
VolResource, information for voluntary and community organisations
Useful Web Links
Association of Chief Executives of Voluntary Organisations
ACEVO is the Association of Chief Executives of Voluntary Organisations and we are the leading voice for chief executives in the third sector. With over 2,000 members nationwide, we support, develop, connect and represent third sector leaders. We offer a variety of services to our members including; access to a wide range of professional publications, free helplines covering areas such as HR, fundraising, accountancy, and more.
Directory of Social Change
Directory of Social Change (DSC) is an independent charity with a vision of an independent voluntary sector at the heart of social change.
We achieve this by providing essential information and training to the voluntary sector to enable charities to achieve their mission.
Since we started in 1974, we have been running courses and publishing charity and voluntary sector books on fundraising, management, organisational and personal development, communication, finance and law.
The National Association for Voluntary and Community Action
NAVCA is the national voice of local third sector infrastructure in England. We aim to ensure communities are well served by the local third sector by supporting our members and their work with over 160,000 local groups and organisations.
National Council for Voluntary Organisations
NCVO (The National Council for Voluntary Organisations) is a registered charity (number 225922), a company limited by guarantee, number 198344 England,which gives voice and support to civil society.NCVO believes passionately in the voluntary and community sector. This is a sector with the power to transform the lives of people and communities for the better.
Voice4Change England
Voice4Change England is a national policy body dedicated to strengthening the BME Third Sector as a positive force for change. It provides a co-ordinated policy voice for BME groups and organisations and supports them to thrive.
Volunteering England
Volunteering England (VE) is the national volunteering development agency for England, committed to supporting, enabling and celebrating volunteering in all its diversity.
Disclaimer
These resources and links are intended to support organisations who have committed to the London Volunteer Management Charter. Any Legal advice regarding volunteer management should be sought appropriately.
GLV is unable to accept liability for any inconvenience arising as a consequence of using this material. If anyone queries any of the information above please let us know.
Register or Log in
If you have any resources you would be happy to share with other volunteer managers please email jennifer@glv.org.uk
Wanted List
- Diversity Action Plan
- ebulletins including Volunteers
- Examples of Volunteer Recruitment marketing
- Examples of how you involve and inform volunteers about organisational matters